Complimentary standard shipping is offered to customers located in the United States.
Shipping Time
Standard orders located in the United States will arrive between 3 - 5 business days.
Orders located outside of the United States will arrive between 5 - 10 business days. Orders received after 12:00 p.m. Pacific Time will be shipped the next business day.
Special Orders
Orders with Custom Lens/Blue Filter Lens add ons are made-to-order and will be shipped within 4 - 10 days.
Pre-orders
For orders with a pre-order item, you will receive an email notification of your estimated shipping date within 1 business day of submitting your order.
Shipping Methods
FedEx 2 - Day is the main shipping method for orders.
All orders will require an adult signature upon delivery. Orders located outside of the United States will be shipped with FedEx Express and/or DHL. Please contact the Customer Service Team to request otherwise.
Track Your Order
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to track your order.
Please note: tracking information will be updated online after your order has been shipped.
Once the goods you've ordered are delivered to your designated delivery address, they become your rightful ownership. At this point, you will assume responsibility for these goods, and AHLEM relinquishes any further obligation for their maintenance or care.
To initiate a return, please use our return portal. Through the portal you’ll be able to obtain a prepaid shipping label for your return.
Complimentary return shipping is offered to customers located in the United States. International Orders are final sale and cannot be returned.
Return Conditions
To return one or more items from an order, all of the following conditions must be met:
- The return must be initiated within 14 calendar days of the delivery date.
- The item must be in its original, unused, and unaltered condition.
- The item must have its original packaging, including cases, cleaning cloths, and cleaning sprays.
- The item must not show signs of wear, including scratches, marks, or alterations.
- Final Sale items are not eligible for return.
Final Sale Items
- Custom lens add-ons (Blue filter or Custom color) or prescription lenses
- One of One and re(AHLEM)
- Accessories (candles, cloths, eye case sets, and books)
- Gift cards
- Parts and services
- Shipping, taxes, and duties
- International Orders
How to Return your Eyewear
Please handle the eyewear with care and avoid touching the lenses with your fingers or placing it on rough surfaces. The microfiber pouch, eyewear case, cleaning cloth, and drawstring pouch must be returned alongside the eyewear, in its original condition. Please be sure to place the eyewear inside the case so as to prevent damages during transit.
Gift Cards
Digital Gift Cards purchased online can only be redeemed online at ahlemeyewear.com and are final sale. It cannot be returned or claimed at our AHLEM Ateliers. If you would like to purchase a gift card to be used in store, please contact our Customer Service Team.
Damaged/Defective Items
If you believe an item to be defective or damaged, please contact our Customer Service Team within 48 hours of receiving your order so that we promptly resolve the issue.
Third Party Return Policy
When making a purchase through an authorized AHLEM Partner, the purchase is subject to their specific return and exchange policy which may differ from an AHLEM Atelier or ahlemeyewear.com. AHLEM Ateliers and ahlemeyewear.com do not accept returns or exchanges from AHLEM Partners. Products purchased on ahlemeyewear.com may not be returned at an AHLEM Atelier or at an authorized AHLEM Partner.
United States Returns
Please follow this guide to initiate a return request:
- Step 1: To initiate a return, please use our return portal. Through the portal you’ll be able to obtain a prepaid shipping label for your return.
- Step 2: Drop off your return at a secure FedEx location within 14 days of receiving.
- Step 3: Please have your return scanned by a Fedex representative to ensure receipt.
Please kindly note: We will not be responsible for lost or stolen packages.
International Orders are final sale and cannot be returned.
We understand that purchasing eyewear is a journey and our goal is to ensure you love your eyewear and offer an experience as seamless as slipping on your favorite shades. Our Retail Stylists and Opticians are available by email or appointment to help you navigate through the styles until you discover your selection.
Exchanges are now processed through our Exchange Portal. Please use our exchange portal to submit and manage your exchange request.
Please note: we allow up to three consecutive exchanges per order.
Once the returned merchandise has been quality checked and approved, AHLEM will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 3 - 7 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: International orders, shipping fees, and duties will not be refunded.
AHLEM reserves the right to reject returns that do not comply with our Return Policy. Returns that do not respect the policy will be sent back to the original shipping address without any refund being processed.
When making a purchase in an AHLEM Atelier, you may return or exchange your item(s) within 14 calendar days of the original purchase date if all of these requirements are met:
- The item must be in its original, unused, and unaltered condition.
- The item must have its original packaging, including cases, cleaning cloths, etc.
- The item must not show signs of wear, including scratches, marks, or alterations.
Please note: Final Sale items are not eligible for return.
Final Sale Items
- Customized lenses or custom nosepads ( Blue filter or Custom color)
- Prescription lenses
- One of One and re(AHLEM)
- Accessories (candles, cloths, eye case sets, and books)
- Parts and services
- Shipping, taxes, and duties
- Gift Cards
Gift cards purchased at AHLEM US Atelier can only be redeemed at AHLEM US Atelier stores. Gift cards purchased at the AHLEM Ateliers cannot be used online at ahlemeyewear.com, AHLEM Paris, or any other website affiliated with AHLEM. AHLEM gift cards purchased online cannot be redeemed at AHLEM Ateliers.