U.S. Orders
Complimentary standard shipping & 14-day returns.
International Orders
Shipping includes duties & taxes. 14-day
returns are subject to a 15% restocking fee.
For assistance with an order, return or exchange, our Customer Care team is available:
Monday–Friday, 9AM–5PM PST
+1 424-258-6409
orders@ahlemeyewear.com
Complimentary standard shipping is offered on all U.S. orders. Standard orders typically arrive within 3–5 business days.
Express shipping is available at checkout for an additional fee.
International orders typically arrive within 5–10 business days.
International orders are shipped DDP (Delivered Duties Paid). A flat shipping fee is calculated at checkout based on the delivery address and includes applicable duties and taxes, so no additional duties or taxes are due upon delivery.
Orders placed after 12 PM PT will ship the following business day.
Orders with Custom Lens or Blue Filter Lens add-ons are made to order and typically ship within 4–10 business days.
For orders containing a pre-order item, an estimated shipping date will be provided by email within one business day of placing your order.
U.S. orders are shipped via FedEx. International orders are shipped via FedEx Express and/or DHL.
An adult signature is required upon delivery.
Once your order has shipped, you will receive an email with tracking information. Please allow time for tracking information to update following shipment.
Once an order has been delivered to the designated delivery address, responsibility for the order transfers to the recipient.
Eligible items may be returned within 14 calendar days of delivery.
Items must be returned in their original, unused and unaltered condition, with no signs of wear, scratches, marks or alterations. All original packaging and accessories must be included, including the eyewear case, microfiber pouch, cleaning cloth, drawstring pouch and cleaning spray, as applicable.
Complimentary return shipping is offered on eligible U.S. orders.
To initiate a return, visit our Return & Exchange Portal to submit your request and obtain a prepaid return label.
International orders may be returned within the same 14-day return window.
A 15% restocking fee, calculated on the value of the product(s) returned, will be deducted from your refund.
Original shipping fees, duties and taxes are non-refundable.
Please place the eyewear securely inside its case and include all original packaging and accessories to prevent damage during transit.
Follow the shipping instructions provided through our Return & Exchange Portal. Please retain your return receipt and tracking information until your return has been completed.
AHLEM is not responsible for return packages lost or stolen before they are received by us.
Eligible items may be exchanged within 14 calendar days of delivery through our Return & Exchange Portal.
We allow up to three consecutive exchanges per order.
Our Retail Stylists and Opticians are available to assist with fit, style and selection.
Once your return has been received and inspected, approved refunds will be issued to the original method of payment. You will receive a confirmation email once your refund has been processed.
Please allow approximately 3–7 business days for us to process your return after receipt. Your financial institution may require additional time for the refund to appear on your account.
For international returns, the 15% restocking fee will be deducted from the value of the product(s) returned. Original shipping fees, duties and taxes are non-refundable.
AHLEM reserves the right to decline returns that do not meet the conditions outlined in this policy. Items that are not accepted may be returned to the original shipping address.
The following items are final sale and are not eligible for return or exchange:
If your order arrives damaged or you believe an item is defective, please contact Customer Care within 48 hours of delivery. Our team will assist you with the appropriate next steps.
Digital gift cards purchased on ahlemeyewear.com are final sale and may only be redeemed online. They cannot be redeemed at an AHLEM Atelier.
Gift cards purchased at an AHLEM U.S. Atelier may only be redeemed at AHLEM U.S. Atelier locations and cannot be redeemed online or at AHLEM Paris.
Purchases made through an authorized AHLEM Partner are subject to that retailer's return and exchange policy.
AHLEM Ateliers and ahlemeyewear.com cannot accept returns or exchanges for products purchased through an authorized AHLEM Partner.
Products purchased on ahlemeyewear.com cannot be returned or exchanged at an AHLEM Atelier or authorized AHLEM Partner.
Purchases made at an AHLEM Atelier may be returned or exchanged within 14 calendar days of the original purchase date.
Items must be in their original, unused and unaltered condition, with all original packaging and accessories, and must show no signs of wear, scratches, marks or alterations.
The following Atelier purchases are final sale:
Gift cards purchased at an AHLEM U.S. Atelier may only be redeemed at AHLEM U.S. Atelier locations. Digital gift cards purchased online cannot be redeemed at AHLEM Ateliers.